Real Estate Consultants

Customer Comments

Thank you for your recent real estate transaction with Micoley & Company Realtors.
We value your business and will do our utmost to ensure your satisfaction. We would appreciate your evaluation of our performance because only you can tell us if we are meeting your needs and expectations. Please take a few minutes to tell us about your experience. Thank you for choosing Micoley & Company.

Your Real Estate Agent

Exceeded
Expectations

Met
Expectations

Did Not Meet
Expectations

Kept you informed regularly

Knowledgeable

Returned your calls promptly

Responsiveness to your needs

Professionalism of your agent

Handled problems efficiently

Delivered the services promised

Ability to accurately explain the procedure for buying and/or selling real estate

What made you select your agent as your representative for this transaction?

Support Staff

Exceeded
Expectations

Met
Expectations

Did Not Meet
Expectations

Prompt and courteous when answering your calls

Friendliness of the team

Appearance of reception staff

Follow-through by staff

Did any staff member show outstanding initiative or thoughtfulness? If yes, please explain:

Web Site

Exceeded
Expectations

Met
Expectations

Did Not Meet
Expectations

Ease of use

Links to other sites

Contact person for further information

Overall

1. Please describe what most stands out in your mind as you look back over this real estate transaction.

2. What could have been done to make the process easier? Is there a service you would like added?

3. If you experienced any frustration with the agent or the transaction, how was it handled?
How would you have liked it handled?

4. Are there any suggestions you can make that would help us in our continuing quest to provide superior customer service?

0
Completely Dissatisfied

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10
Completely
Satisfied

5. How satisfied were you overall with the real estate transaction?

Please enter value 0 - 10

0
Not At All Likely

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10
Extremely Likely

6. How likely would you be to recommend Micoley & Co to a friend or colleague?

Please enter value 0 - 10

7. Comments:

Can we use your comments in our marketing and when talking to other potential clients/customers?
yes
no

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